Effective date: June 22, 2026
These Terms of Service ("Terms") govern your access to and use of the Mirandole Care iOS application and website at mirandolecare.com (collectively, the "Service"). By using the Service, "we," "us," and "our" refer to Mirandole Care.
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Questions? Contact us at support@mirandolecare.com.
Mirandole Care is a communication and care management platform that connects retirement homes, their care staff, and the families of residents. The Service enables secure messaging, care record documentation, health vital logging, photo sharing, billing management, announcements, and administrative tools for eldercare facilities.
Care facilities subscribe to the Service and are responsible for creating and managing accounts for their administrators and care staff. By subscribing, the facility agrees to these Terms on behalf of their organization and all staff who use the platform under their account.
Family members receive access by invitation from the facility. A family account is linked to a specific resident and facility. Access is granted and may be revoked by the facility administrator.
Care facilities using Mirandole Care agree to:
Facilities are the data controllers for resident records and bear responsibility for ensuring appropriate use of resident health data within their organization.
All users agree not to:
You retain ownership of any content you submit to the Service (messages, photos, care notes, etc.). By submitting content, you grant us a limited license to store, process, and display that content solely for the purpose of providing the Service to you and your facility.
The Mirandole Care app, website, name, logo, and all associated intellectual property are owned by Karim Raad. Nothing in these Terms transfers any intellectual property rights to you.
You must not upload or share content that violates the privacy or dignity of any resident, contains nudity or explicit material, infringes third-party intellectual property rights, or is otherwise unlawful.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains in detail how we collect, use, and protect your data.
Access to Mirandole Care for care facilities is subject to a subscription fee agreed upon at the time of onboarding. Fees are billed as specified in your facility's service agreement. We reserve the right to modify pricing with reasonable advance notice. Family member access is provided free of charge as part of the facility's subscription.
We aim to keep the Service available at all times, but we do not guarantee uninterrupted access. We may update, modify, or discontinue features of the Service with reasonable notice. We will not make changes that materially reduce core functionality without notifying facility administrators in advance.
Family members may delete their account at any time from within the app. Facilities may terminate their subscription by contacting us at support@mirandolecare.com, subject to any notice period in their service agreement.
We may suspend or terminate access to the Service if a user or facility materially breaches these Terms and fails to remedy the breach within 14 days of written notice, or immediately in cases of serious misuse, illegal activity, or conduct that endangers residents or other users.
Upon termination, your right to access the Service ends. Facilities may request an export of their data within 30 days of termination. After that period, data will be deleted in accordance with our data retention policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be error-free, that health data recorded in the platform is clinically accurate, or that the Service is a substitute for professional medical judgment.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KARIM RAAD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF DATA, LOSS OF REVENUE, OR HARM ARISING FROM RELIANCE ON HEALTH DATA IN THE PLATFORM — WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total liability for any claim arising out of or relating to the Service shall not exceed the amount paid by the facility in the 12 months preceding the claim.
These Terms are governed by the laws of the United States, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be subject to binding arbitration in accordance with the rules of the American Arbitration Association, or, where arbitration is not enforceable, in the courts of competent jurisdiction in the United States.
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page and notify facility administrators by email at least 14 days before material changes take effect. Continued use of the Service after the updated Terms take effect constitutes your acceptance of the new Terms.
For questions about these Terms:
