We're here to help — families, care staff, and facility administrators.
Have a question or need help with something not covered below? Send us an email and we'll get back to you as soon as possible.
support@mirandolecare.comAccess to Mirandole Care is by invitation only. Your loved one's care facility will send you an invitation by email when your account is set up. Follow the link in that email to create your password and sign in. If you haven't received an invitation, please contact the facility directly — they manage all family access.
On the sign-in screen, tap Forgot password? and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if it doesn't arrive. If you continue to have trouble, email us at support@mirandolecare.com.
Pull down to refresh on the home screen. Make sure your app is up to date — check the App Store for any available updates. If information is still missing, it may not have been recorded yet by care staff. You can message the care team directly through the Messages tab to ask.
Tap the Messages tab at the bottom of the screen. You'll see a conversation thread with the care team at your loved one's facility. Type your message and tap send. Staff are notified immediately and will respond as their schedule allows.
Yes. Tap More at the bottom of the screen, then select Medications. This shows the current medication list recorded by care staff. This view is read-only for family members — changes must be made by authorized care staff at the facility.
In the admin panel, navigate to the resident's profile and tap Add Family Member. Enter their name and email address. They'll receive an invitation email with instructions to create their account. You can manage and revoke family access from the same screen at any time.
As an administrator or authorized staff member, go to the resident's profile and tap Clinical Report. Select the date range and report type, then tap Generate. The report can be previewed in the app and shared or printed as a PDF.
You can delete your account directly in the app. Go to More → Settings → Delete Account. This will permanently remove your personal data from our systems within 30 days. If you're a facility administrator and need to close a facility account, please contact us at support@mirandolecare.com.
Yes. All data in Mirandole Care is encrypted in transit and at rest. We do not use any third-party analytics or advertising SDKs — your data is never used for advertising or sold to third parties. For full details, see our Privacy Policy.
Email us at support@mirandolecare.com with a description of your issue and we'll respond as quickly as we can. Please include the type of account you have (family, staff, or administrator) and the name of the facility, so we can help you faster.
